Alternative Dispute Resolution in accordance with Article 14, Section 1 ODR-VO
The European Commission provides an online dispute resolution (OS) platform, which can be visited here . You can also contact an authorized RAL (Alternative Dispute Resolution) center in Portugal.
Alternative Consumer Dispute Resolution Entities in Portugal
Customers residing in Portugal can also contact an approved RAL (Alternative Dispute Resolution) center in their area.
For more information, contact Portal do Consumidor at www.consumidor.gov.pt .